Coordinator/Manager, Membership Experience

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Human Rights Campaign

Hybrid
  • Career category: Comms/ Digital/ Media, Programme/ Project design & management
  • Job type: Job
  • Organisation type: Civil Society
  • Remote option: Hybrid
  • Right to work requirements: Right to work required in advance
  • Remuneration: USD 60,000 USD-USD 66,000 USD / yearly
  • Work schedule: Full-time
  • Length of contract: Temporary/ Fixed-term
  • Location: United States 
LGBTQI+ rights/ SOGIESC
Our Mission

As the nation’s largest LGBTQ+ civil rights organization, we drive impact by inspiring, engaging and mobilizing millions of pro-equality voters and supporters to elect pro-equality leaders and to demand equity-based policies and legislation; changing hearts and minds through programming that increases understanding, visibility and support for the diverse LGBTQ+ community in all aspects of our identities.
 
Position Responsibilities:
  • Support the Associate Director in the administration and tracking of operational and financial activities related to HRC's membership program; including but not limited to ongoing budget tracking, weekly revenue reporting by campaign, liaising with finance regarding monthly cost center reconciliation, and expense tracking.
  • Manage invoice submission and reconciliation, and process, route, and submit vendor invoices for Membership, including direct response, online strategy, retail operations, contractual vendor-partner, and consultant relationships; ensure on-time payments in collaboration with Finance in NAV and conduct regular audits to support successful financial reporting.
  • Maintain contract records and support vendor payment tracking to ensure timely processing and compliance.
  • Coordinate membership premium campaigns, including premium sourcing, inventory tracking, purchasing support, fulfillment monitoring, and reporting. Partner with Consumer Marketing, vendors, and internal stakeholders to ensure timely delivery and accurate campaign performance tracking.
  • Track campaign status and provide the department with weekly status reports. In addition, provide weekly status and reporting measures.
  • Provide support to Sr. Director and Finance for fiscal year close out for audit compliance. Including but not limited to cost close out, compiling creative packages, gathering all scripts for telemarketing that impact our fundraising status under joint cost allocation.
  • Maintain a robust knowledge of the data processes related to Membership campaigns.
  • Manage team calendar invites for Membership team meetings and maintain the Membership team’s shared travel calendar as needed
  • Special projects as assigned.

Position Qualifications:
  • High school degree (or equivalent) and a minimum of 2 years in a relevant position.
    • Those with a bachelor’s degree (or equivalent) and at least 2 years' experience will be considered for hiring at the Manager level.
  • One to three years of relevant work experience required; experience in member relations and/or customer service is a plus.
  • Background in financial accountability and vendor relationships preferred.
  • Excellent communication skills, editing ability, and being a self-starter are essential to this position.
  • Proven computer skills are required, including MS Word and Excel, and preferred experience in PowerPoint and Google Apps. Experience with membership database programs (ROI Solutions’ Revolution Online or similar platform) a plus.
  • A demonstrated ability to work well under pressure, handle multiple projects simultaneously, and work under tight deadlines.
  • Able to exercise good judgment; discretion is a must.
  • Strong willingness to be a team player – to roll up your sleeves and get the job done.
  • Strong interest and knowledge in the rapidly changing LGBTQ equality movement.
  • Some travel (up to 3 trips per year) may be required.

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