Client and Training Services Support

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Safe and Equal

Hybrid
  • Career category: Training
  • Job type: Job
  • Experience level: Other (specified in job description)
  • Organisation type: Civil Society
  • Remote option: Hybrid
  • Right to work requirements: Right to work required in advance
  • Remuneration: USD 89,944 USD / yearly
  • Work schedule: Full-time
  • Length of contract: Temporary/ Fixed-term
  • Deadline: 15/02/2026
  • Location: Australia
Movement building
About the Organisation
Safe and Equal is the peak body for Victorian organisations that specialise in family and gender-based violence across the continuum, including primary prevention, early intervention, response and recovery. Our vision is a world where everyone is safe, respected and thriving, living free from family and gender-based violence.

Here are some examples of what you will achieve in the next 12 months as Client and Training Services Support:
  • Provide high level customer support to training participants via phone and email
  • Support the set-up, delivery and evaluation of virtual and face-to-face training
  • Monitor registrations, prepare evaluation reports, and process invoicing and payments
  • Maintain and administer organisation-wide training systems
  • Identify and implement system improvements

Key Responsibilities
Client Services

Provide high level of client and training support, responding to emails and calls in a timely manner:
support training participants to find and register for the right training;
support with technical issues; providing information and referral options to survivors of violence in an empathic and sensitive manner (training and support provided).
Follow agreed processes and workflows to send communications to training participants.

Training administration
Support in the set-up, delivery, and evaluation of virtual and face-to-face training (fee for service and calendar/public) across both Prevention and Response, including maintaining an accurate training calendar;
supporting the set-up of training across systems; monitoring registrations; preparing evaluation reports; invoicing and payments. 

RTO administration and compliance
Support the set-up, secure & effective management of participant records during enrolment and delivery, evaluation and reporting of accredited training, according to strict compliance standards. Provide accurate and professional support to clients.
Adhere to and follow RTO policies, procedures and agreed processes.
Ensure all accredited  registration data is correctly uploaded to aXcelerate and Canvas in accordance with policies and procedures.
Training systems Maintain and administer org-wide training systems such as aXcelerate, Canvas etc, and support quality and system improvements to ensure the effective delivery of services.

Cross-organisation collaboration
Contribute to the work of all Safe and Equal units which supports Safe and Equal’s workforce and its members as needed.

To be successful in this role, you must have:
  • Relevant qualifications and/or experience in IT, administration and or a relevant discipline.
  • Demonstrated experience in using databases, cloud-based systems and the Microsoft Office suite, training and learning management systems (ideally Canvas, aXcelerate).
  • A proven track record in administrative support functions.
  • Ability to meet deadlines and manage multiple tasks effectively.
  • Strong attention to accuracy and detail.
  • Effective time management and organisational skills.
  • High level written and verbal communication skills, including excellent email and phone skills.
  • Demonstrated experience in client or stakeholder contact and ability to engage positively and confidently with a wide range of people.
  • Understanding, commitment and interest in family violence and community sector services.

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