Monitoring & Evaluation (M&E) – Client Feedback Lead
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Women First Digital (WFD)
Remote (global)- Career category: Monitoring & Evaluation /MEAL
- Job type: Job
- Experience level: 0-5 years
- Organisation type: Civil Society
- Remote option: Remote (global)
- Right to work requirements: Anyone can apply
- Remuneration: $22,000 USD-$26,000 USD / yearly
- Work schedule: Full-time
- Length of contract: Temporary/ Fixed-term
- Deadline: 09/01/2026
- Location: Remote (global)
WHO WE ARE
Women First Digital (WFD) is a fully online femtech organization that meets reproductive needs through safe, accessible, and user-centered digital initiatives that connect users to abortion care, contraception, and provider education. We reach millions of people annually with the accurate information, counseling, and referrals they need to make informed health decisions.
KEY RESPONSIBILITIES
Develop and Lead WFD’s Global Client Feedback Strategy
● Using identified needs from other departments, design a cost-effective, multi-method, multi-country feedback strategy using online and offline approaches.
● Propose new, innovative mechanisms to increase response rates from young people (15-34 years old).
● Propose sampling methods appropriate for digital users and diverse country contexts.
● Develop efficient payment mechanisms to pay respondents or enumerators.
Implement Feedback Mechanisms
● Work closely with other departments to identify needs. Then design and run online marketing surveys and rapid polls across multiple countries.
● Propose and work with the Tech and Operations team to coordinate digital product testing and improvements.
● Coordinate and run online focus groups, user interviews, and feedback sessions.
● Design questionnaires and manage third-party enumerators when in-person/offline surveys are required.
● Develop and manage contracts with third party providers. Ensure prompt and cost-effective payment of contractors/ respondents/ enumerators (with support from the Finance team).
Ensure Strong Data-to-Decision Linkages
● Work closely with the WFD Data Analyst to ensure seamless flow from data collection → data analysis → insights → decision-making.
● Synthesise findings into short, actionable insights for platform managers and leadership.
● Champion user feedback internally and help teams integrate insights into product features, content, and strategy.
POSITION REQUIREMENTS
● At least 3 years of experience designing and running online surveys, polls or feedback mechanisms across multiple countries.
● Demonstrated ability to engage hard-to-reach groups, particularly young people aged 15–34 years.
● Demonstrated ability to drive decision-making through data insights.
● Hands-on experience designing digital survey instruments (e.g. SurveyMonkey, Lyssna, Google Forms, KoboCollect).
● Familiarity with data collection in restrictive or low-resource settings.
● Professional written and verbal communication skills in English.
● Ability to work independently, manage multiple tasks, and thrive in a fast-paced, fully remote environment.
● Deep commitment to reproductive rights and stigma-free SRH information.
● Availability to work 40 hours per week (full-time).
● Must have a laptop and a personal phone with a strong and stable internet connection.
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